Last Updated: February 13, 2026
At Coconut Yachts, we strive to provide a seamless maritime experience. This policy outlines the conditions under which refunds are processed. This policy should be read in conjunction with our Cancellation & Weather Policy.
Refunds are primarily governed by the lead time provided in the event of a cancellation:
Charter Fees: Eligibility for a partial or full refund of the charter fee depends on the notice period given by the client (as detailed in our Cancellation Policy).
Administrative Fees: A non-refundable 5% administrative and processing fee applies to all approved refunds to cover transaction and handling costs.
In the unlikely event that Coconut Yachts must cancel a booking due to vessel mechanical failure, safety concerns, or unforeseen operational constraints:
We will first attempt to provide a replacement vessel of a similar or higher standard.
If a suitable replacement is unavailable, or if the client chooses not to accept the alternative, a 100% full refund of the charter fee will be issued.
In accordance with standard maritime practice in Singapore:
No Cash Refunds for Weather: If a charter is postponed due to unsafe weather (Heavy rain/Lightning warnings), the primary remedy is rescheduling the charter to a new date within 3 months.
Partial Charters: If a charter is shortened due to a change in weather while at sea, no pro-rata refunds will be issued.
Certain costs are non-refundable once committed to third-party vendors, regardless of the reason for cancellation:
Catering & Beverages: Once an order is confirmed and paid to our catering partners (usually 72 hours prior), these costs are 100% non-refundable.
Bespoke Add-ons: Costs for specific requested services such as professional DJs, floral arrangements, or external equipment rentals are non-refundable once booked.
Payment Surcharges: Any credit card processing fees (e.g., 3.5% for Stripe/Online payments) are collected by the service provider and are non-refundable.
Approval: Once a refund is requested and approved by Shaun’s management team, you will receive a confirmation email.
Method: Refunds will only be credited back to the original payment method (Bank Transfer, PayNow, or the specific Credit Card used).
Timeframe: Please allow 7 to 14 business days for the funds to appear in your account, depending on your bank’s processing times.
If a security deposit was collected for your charter:
The deposit will be refunded in full within 3 business days following the charter, provided no damage to the vessel, upholstery, or equipment has occurred.
